Shipping policy

All orders are packed with love and care with your products protected from the moment it leaves us here at Crystal Qi, to the moment it arrives to your door. 


UK 

  • We aim to have all orders dispatched Next working day.
  • Packaging is dependant on weight and amount of products in order.
  • Delivery fees are determined by order weight, which is automatically calculated at checkout.
  • Delivery times are 2 - 4 working days for the UK. 
  • All orders are Tracked and you will receive your Order Tracking Number once your order is dispatched.
  • All of our Jewellery is Hand-Made, because of this, all jewellery orders will be shipped within 10 - 14 days.
  • On some occasions we have may have already hand-made jewellery in stock, if this is the case it will be shipped as normal. 
  • All of our Crystal Singing Bowls and Crystal Tuning Forks are Hand-Made and need to be handled with extreme care, because of this, all orders will be shipped within 14 - 21 days.
  • Shipping is Monday-Fridays only, if your order is placed on Saturday or Sunday, this will be dispatched on the following Monday.

International (Europe & USA)

  • We aim to have all orders dispatched Next working day.
  • Packaging is dependant on weight and amount of products in order.
  • Delivery fees are determined by order weight, which is automatically calculated at checkout.
  • Delivery times vary dependant on country, estimated delivery time will be shown during check out before you submit your order. 
  • All of our Jewellery is Hand-Made, because of this, all jewellery orders will be shipped within 10 - 14 days.
  • All orders are Tracked and you will receive your Order Tracking Number once your order is dispatched.
  • Shipping is Monday-Fridays only, if your order is placed on Saturday or Sunday, this will be dispatched on the following Monday.

We cannot be held liable for delivery delays due to circumstances beyond our reasonable control.

If for any reason your order has not been successfuly delivered due to you not being home after multiple attempts, there is a chance that the order will come back to us. If this happens, we are not liable and refunds can not be issued for this reason. We may be able to offer to resend the order, but shipping fees will apply.

If you are experiencing any issues, please email us at hello@crystalqi.co.uk and we will look into this for you!